Are your COGS out of control? Are your managers struggling with keeping labor under budget? What would your staff do if a customer had a seizure? We have the solutions. Read on to learn more:
If your business is hurting from elevated direct costs, GRW can help. We analyze and train all of “The 7 Steps of Direct COGS” including: ordering, receiving, storing, issuing, producing, packaging, displaying. Additionally, we can break down your calculations to determine actual cost percentages, and help you discover alternative (less expensive) processes.
Is your labor through the roof? We can take a detailed look at your schedule and train your managers how to schedule appropriately. We also work with managers on how to quickly calculate their current labor percentage and Sales Per Man Hour (SPMH), and assist them in making smart decisions.
Most retail owners and managers focus entirely on pushing product sales, but there’s a lot more you (the business owner) can do to reduce Operating Expenses (OPEX) — we’ll show you how.
Do you really know what’s going on when you’re not in the building? Our Anonymous Consumer Analysis (ACA) program will actually show you what your customers are experiencing. We can visit your store as a customer wearing hidden cameras with audio capabilities. We’ll give you a detailed report with the evidence to take with you to your next manager meeting. Think of it like a mystery shop on steroids.
Does your staff know how to handle complaints properly? What if an employee has a seizure? Do they know how to handle slip-and-falls? How about thefts? What would they do if they were robbed at gun-point? What’s going to happen if there is a fire? How do they handle an intoxicated customer? These are just some of the topics we cover in our situational training program. This much-needed program encompasses all employees on-site before or during your hours of operation.
Showing off your products online is a great way to get people to buy, but if the photos you have of them were taken with your mobile phone you probably won’t get much of a response. We have the equipment and editing software available to produce stunning photographs at prices you can’t beat.
We know what we’re good at, and we know what we’re not good at. As an active member of the Trusted Advisor Network, we have a plethora of other advisors at our fingertips to assist you with public relations, marketing, HR, accounting, legal representation, merchant services, and more.
Do your employees know why certain items are displayed the way they are? Do your managers actually know what their responsibilities are? We develop professional training manuals and planograms that will drastically improve consistency. And guess what? We can do the technical writing, editing, product photography, formatting, graphic design, and publishing for you.
When was the last time you updated your employee policy handbook? Does it include your most recent dress code? Has it been reviewed for labor laws? Have your employees signed off on it? We can help you create a detailed policy handbook that will protect you from certain liabilities.
Is your POS provider taking too long to update your system? Are your cashiers taking too long to ring up orders? We can minimize tasks, rearrange buttons and modifiers, customize tickets, and create better reports. Don’t have a POS that works for you? We’ll even set you up with a POS provider and assist with the installation and training.
Does your business provide online ordering for customers? If not, we can set up an online ordering system and even integrate it with your current POS if you have one. Don’t have a website? Don’t worry, we do that, too!
Now-a-days, customers expect businesses to have a mobile-ready website, primarily so they can look up products on the fly. With technology advancing so rapidly, online ordering is making it’s way into what’s being expected, and we can help you implement this. A website can also be great for your staff by providing them with an online training portal. HR would love you if they had the ability to accept online applications that are automatically emailed to them and the hiring managers. Our websites are designed for functionality, and can be developed for a fraction of the cost of our competition.
Your managers should be spending less than 10% of their time in the office on administrative paperwork. We can help make this happen. We’ll analyze your admin processes, and either recommend or develop the software you need to get more things done in less time. Keep your managers on the floor where they can actually manage.