Is your food cost through the roof? Are your managers struggling with keeping labor under control? Are your floor managers spending too much time in the office? We can help close the gaps. Our experts have over 20 years of experience in the food industry, specializing in turnaround management, training, and development.
If your establishment is suffering from high food cost, GRW can help. We analyze and train all of “The 7 Steps of Food Cost” including: ordering, receiving, storing, issuing, preparation, cooking, and serving. Additionally, we can break down your recipes to determine actual cost percentages, and help you discover alternative (less expensive) ingredients.
Is your labor too high? We can take a detailed look at your schedule and train your managers how to schedule appropriately. We also work with managers on how to quickly calculate their current labor percentage and Sales Per Man Hour (SPMH), and assist them in making smart decisions.
Most restaurant owners and managers focus entirely on “The Big Two” (food cost and labor cost), but there’s a lot more you (the business owner) can do to reduce costs — we’ll show you how.
Do you really know what’s going on when you’re not in the building? Our Anonymous Consumer Analysis (ACA) program will actually show you what your customers are experiencing. We can visit your store as a customer wearing hidden cameras with audio capabilities. We’ll give you a detailed report with the evidence to take with you to your next manager meeting. Think of it like a mystery shop on steroids.
Does your staff know how to handle complaints properly? What if an employee has a seizure? Do they know how to handle slip-and-falls? Allergic outbreaks? How about “food-poisoning” incidents? What would they do if they were robbed at gun-point? What’s going to happen if there is a grease fire? How do they handle an intoxicated customer? These are just some of the topics we cover in our situational training program. This much-needed program encompasses all employees on-site before or during your hours of operation.
Your managers can learn about foodborne illness, how to prevent it and how to train employees in food sanitation. The ServSafe program delivers much more than training. It combines critical information, exclusive tools, and real world resources to transform knowledge into action. GRW provides on-site training and exam proctoring. Click here for more information.
Do your employees actually know what your entrees are supposed to look like? Do your managers actually know what their responsibilities are? We develop professional training manuals and recipe books that will drastically improve consistency. And guess what? We can do the technical writing, editing, product photography, formatting, graphic design, and publishing for you.
When was the last time you updated your employee policy handbook? Does it include your most recent dress code? Has it been reviewed for labor laws? Have your employees signed off on it? We can help you create a detailed policy handbook that will protect you from certain liabilities.
Is your POS provider taking too long to update your system? Are your servers and cashiers taking too long to ring up orders? We can minimize tasks, rearrange buttons and modifiers, customize tickets, and create better reports. Don’t have a POS that works for you? We’ll even set you up with a POS provider and assist with the installation and training.
Does your restaurant provide online ordering for customers? If not, we can set up an online ordering system and even integrate it with your current POS if you have one. Don’t have a website? Don’t worry, we do that, too!
Now-a-days, customers expect restaurants to have a mobile-ready website, primarily so they can look at the menu on the fly. With technology advancing so rapidly, online ordering is making it’s way into what’s being expected, and we can help you implement this. A website can also be great for your staff by providing them with an online training portal. HR would love you if they had the ability to accept online applications that are automatically emailed to them and the hiring managers. Our websites are designed for functionality, and can be developed for a fraction of the cost of our competition.
Your managers should be spending less than 5% of their time in the office on administrative paperwork. We can help make this happen. We’ll analyze your admin processes, and either recommend or develop the software you need to get more things done in less time. Keep your managers on the floor where they can actually manage.
GRW also works with businesses on new store openings and franchise development.
If you’re wanting to open a new location, there are a lot of things you need to do prior to making real-estate decisions. We will help guide you in the right direction so that your next location is affordable and consistent. We’ll work with you on vendor contracts, tightening up expenses, and creating the tools you don’t already have in place.
The biggest complaint people have when visiting a new location is that the new location isn’t doing things like the first location. Consistency is key! The most effective way to maintain consistency is by having detailed training manuals that all of your locations can refer to. GRW writes and publishes training manuals for restaurants that are professionally bound and inexpensive to print on demand. We also design employee training programs that we can help you execute.
Franchising is complicated. It all starts with an air-tight and honest Franchise Disclosure Document (FDD), which we can help you put together. We’ll figure out ways to maximize the value of your concept, while minimizing build-out costs. We can even set you up with someone that can help sell your franchise when it comes time for it.
Opening a new store can be a headache, and without someone to manage the process you could lose literally thousands of dollars before you even open the doors. You need someone that understands the blueprints, ADA regulations, fire codes, and health codes. GRW is well versed with all of these processes, and can help make sure that you’re spending your money wisely while keeping your opening date on schedule.
Who will be training your new staff? Do you have an NSO training program in place? We’ll help you create a program and be there for your first few days of opening.
We know what we’re good at, and we know what we’re not good at. As an active member of the Trusted Advisor Network, we have a plethora of other advisors at our fingertips to assist you with HR, hiring retention, accounting, legal representation, commercial real estate, merchant services, and more. We want to make sure your next step is going to be a success from the very start.