Are you wasting money on appointment cancellations? Do you feel like you’re spending more money than you’re making? Is your staff taking too long to complete their tasks? We can help minimize your expenses to increase your profits.
Service design starts with a business strategy and service strategy. When evaluating your service blueprint, we apply lean thinking which records each step in the flowchart and constructs a separate value-stream map. Your processes can be analyzed for time reductions to reduce waiting and non-value added steps. Changes are made to reduce time and waste in your processes.
We take a detailed look at your schedule and train your managers how to schedule appropriately. We also work with managers on how to quickly calculate their current labor percentage and Sales Per Man Hour (SPMH), and assist them in making smart decisions.
Operational Expenses (OPEX) can add up quickly, leaving you little room to actually make money on the service(s) you provide. Whether it’s service products, information technology, or office supplies, GRW can break down your expenses and discover less expensive alternatives that will maximize your profit margin.
If you have employees, do you really know what’s going on when you’re not around? Our Anonymous Consumer Analysis (ACA) program will actually show you what your customers are experiencing. We can act as a customer wearing hidden cameras with audio capabilities. We’ll give you a detailed report with the evidence to take with you to your next staff meeting. Think of it like a mystery shop on steroids.
Does your staff know how to handle complaints properly? What if an employee has a seizure? Do they know how to handle slip-and-falls? How about thefts? What would they do if they were robbed at gun-point? What’s going to happen if there is a fire? How do they handle an intoxicated customer? These are just some of the topics we cover in our situational training program. This much-needed program encompasses all employees on-site before or during your hours of operation.
We know what we’re good at, and we know what we’re not good at. As an active member of the Trusted Advisor Network, we have a plethora of other consultants at our fingertips to assist you with public relations, marketing, HR, accounting, legal representation, merchant services, and more.
As a service provider, you might be struggling with cancellations or an extensive client intake process. We can help streamline registrations and customer sign-ins with the use of electronic forms that can be directly integrated with your appointment booking and billing software. Cancellations can be minimized drastically by providing automated email/text/phone reminders, and we’ll help set it all up for you.
Does your staff actually know what their responsibilities are? Are your training costs out of hand? We develop professional training manuals and schematics that will drastically improve consistency. And guess what? We can do the technical writing, editing, product photography, formatting, graphic design, and publishing for you.
When was the last time you updated your employee policy handbook? Does it include your most recent dress code? Has it been reviewed for labor laws? Have your employees signed off on it? We can help you create a detailed policy handbook that will protect you from certain liabilities.
Is your POS provider taking too long to update your system? Are your cashiers taking too long to ring up items? We can minimize steps, rearrange buttons and modifiers, customize tickets, and create better reports. Don’t have a POS that works for you? We’ll even set you up with a POS provider and can assist with the installation and training.
Now-a-days, customers expect businesses to have a mobile-ready website, primarily so they can look up your services on the fly. A website can also be great for your staff by providing them with an online training portal. HR would love you if they had the ability to accept online applications that are automatically emailed to them and your hiring managers. Our websites are designed for functionality, and can be developed for a fraction of the cost of our competition.
Your managers should be spending less than 10% of their time in the office on administrative paperwork. We can help make this happen. We’ll analyze your admin processes, and either recommend or develop the software you need to get more things done in less time. Keep your managers on the floor where they can actually manage.